Support:
Support service begins upon the customer’s receipt of the system. Support service covers only those products purchased from and installed by Allpczone that are shipped and used within the United States. The Help Desk technician will provide hardware and basic Operating System software support to resolve operational conflicts only. Neither telephone technical support nor on-site service includes software training or support (beyond initial installation) or hardware upgrades.

Repairs:
Depot Repair service consists of the following: the customer shall ship the system to be repaired to Allpczone and Allpczone will ship it back to the customer. If the customer’s warranty includes on-site service and it is deemed necessary and feasible by Allpczone's Help Desk, Allpczone will ship the customer the part(s) needed to repair the system and arrange for a Allpczone's field service engineer to correct the problem. It is the customer’s responsibility to notify the Warranty Department once the part(s) has been received by the customer. The original part(s) which were repaired or replaced must be received back at Allpczone designated location within 14 days or the customer will be charged for the part(s). Failure to return said part(s) within this time frame grants Allpczone permission to charge the customer the prevailing retail price of the part(s). In any area where on-site service is not available or if it is not included in the terms of the warranty purchased, an RMA number will be given to the customer and the system will be recalled for repair. The RMA number expires 14 days after it is issued and must be written on two or more sides of the outside of the shipping packaging. During the second and third years of 3 year limited system warranty customer will need to pay for the return shipping. If a system is recalled for repair and it is discovered that the problem was caused by the user, software, change of configuration, or any modification of the product, Allpczone reserves the right to charge fees for labor (minimum one hour).

Due to the complex nature of some computer problems, some system failures cannot be diagnosed by telephone and require the product be returned to Allpczone's facility for further diagnosis and repairs. Under no circumstance can Allpczone dispatch a field technician for on-site diagnosis prior to a repair.

If a problem cannot be repaired on site for any reason, including when the problem requires additional diagnosis before component failure can be determined, arrangements will be made to ship the system back to Allpczone for repair. Prior written authorization is required or the package will be refused and shipped back at the customer’s expense. Allpczone will pay normal ground shipping fees for RMAs (returned merchandise authorization) issued during the first 30 days from the customer’s receipt of the system. Allpczone will pay for ground shipping to Allpczone's designated repair center and for return back to the customer at the original shipping address only. For RMAs issued after the first 30 days, the customer is responsible for shipping charges and shipping insurance to Allpczone facilities. Allpczone will pay for return ground shipping charges back to the customer during the first year of the warranty period, customer will be charged for return shipping during the second and third year of extended 3 years warranty. If the customer requests faster service, the customer will be charged for the difference in the shipping costs at the time the return authorization is originated. When shipping an entire computer system to Allpczone, the customer must use the original box and packing materials to ensure its safety. If the customer does not have the original shipping container, new packing must be purchased from Allpczone prior to the return of the computer. Allpczone is not responsible for damage to systems in transit.